The Invisible Administrator

When I was first learning system administration, a senior admin told me “Good administrators are invisible”. I did not really understand that at first, but now it’s one of my prime tenets. For the record, being invisible is very hard. The projector operator is invisible, until the movie cuts out. Likewise the train conductor, the […]

July 29, 2009 • Tags: , , • Posted in: Blogging • No Comments

Customer perception for systems admins

When I was first learning system administration, a senior admin told me “Good administrators are invisible”. I did not really understand that at first, but now it’s one of my prime tenets. For the most part, we become visible when things break.  If you have to be visible, manage your visibility.