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	<title>Ben Brownings Blog &#187; management</title>
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	<description>Another *nix Geek With A Blog</description>
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		<title>Customer perception for systems admins</title>
		<link>http://www.bensbrowning.com/2009/01/07/customer-perception-for-systems-admins/</link>
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		<pubDate>Wed, 07 Jan 2009 21:13:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Systems Administration]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[administration]]></category>
		<category><![CDATA[advice]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[perception]]></category>

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		<description><![CDATA[When I was first learning system administration, a senior admin told me &#8220;Good administrators are invisible&#8221;. I did not really understand that at first, but now it&#8217;s one of my prime tenets. For the most part, we become visible when things break.  If you have to be visible, manage your visibility.
The first part of being [...]]]></description>
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